Refund, Resend & Returns Policy – Luxe Clothing
We fulfill all U.S. orders through CJ Dropshipping. To keep your shopping experience smooth and protected, Luxe Clothing follows CJ’s dispute rules exactly. Please read this policy before opening a claim.
1. Open all disputes through CJ
- Any issue must be reported inside your order page on CJ Dropshipping, not via PayPal or other gateways.
- If a dispute is filed elsewhere first, CJ may suspend the account and we will be unable to assist.
2. When are refunds, resends or returns approved?
- Order Delayed – The parcel is still in transit long after the stated delivery window.
- Order Not Received – Tracking shows no delivery within 30 days of shipment (or 60 days for remote areas).
- Product Damaged – Item arrives broken, scratched, or otherwise unusable.
- Incorrect / Missing Item – You received the wrong SKU, color, size, or the package is missing pieces.
- Order Cancellation – You cancel before the package leaves the warehouse.
3. Evidence required
- Clear photo or video showing the defect or damage.
- Screenshot of the customer complaint (name, date and message).
- The product must be returned to CJ if their dispute team requests it. A return label and address will be provided.
4. Deadlines
- Open the dispute within 15 days after tracking shows “delivered,” or within 30 days of the last tracking update for lost packages.
5. Exceptions & Limitations
- Force Majeure: Delays caused by war, natural disasters, or customs strikes are not refundable.
- Shipping‑Method Limits: Economy methods without tracking are ineligible for “Order Not Received” claims.
- Destination Limits: Certain countries/regions are exempt from time‑guarantees; please check your listing before ordering.
- Service / Digital Products are non‑refundable.
- Unreasonable or unsupported disputes (e.g., buyer’s remorse) will be declined.
6. How to start a claim
- Log in to your order page on CJ Dropshipping.
- Click “Open Dispute”, choose the reason, and upload the required evidence.
- CJ will normally respond within 48 hours. If approved, we will issue a refund, resend, or provide a return label.
If you have questions before opening a dispute, please email us at info@luxe-clothing.com.
Last updated: May 2025
