Terms And Conditions

1. Introduction

Welcome to Luxe Clothing (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website located at luxe-clothing.com (the “Site”) and the purchase of products from our store. By accessing our Site and purchasing products, you agree to be bound by these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using the Site and must discontinue use immediately.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

3. Products and Services

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.

4. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

5. Refund, Resend & Returns Policy

We fulfill all U.S. orders through CJ Dropshipping. To keep your shopping experience smooth and protected, Luxe Clothing follows CJ’s dispute rules exactly. Please read this policy before opening a claim.

5.1. Dispute Resolution Protocol

Any issue must be reported directly to our support team so we can process it through our supplier channels. If a dispute is filed via PayPal or other payment gateways first, it may delay the resolution process or result in a suspension of assistance.

5.2. When are refunds, resends, or returns approved?

Order Delayed: The parcel is still in transit long after the stated delivery window.
Order Not Received: Tracking shows no delivery within 30 days of shipment (or 60 days for remote areas).
Product Damaged: Item arrives broken, scratched, or otherwise unusable.
Incorrect / Missing Item: You received the wrong SKU, color, size, or the package is missing pieces.
Order Cancellation: You request cancellation before the package leaves the warehouse.

5.3. Evidence Required

To process a claim, you must provide:

Clear photo or video showing the defect or damage.
Screenshot of your order confirmation or complaint message (name, date, and message).
Return Requirement: The product must be returned to the supplier if the dispute team requests it. A return label and address will be provided in this instance.

5.4. Deadlines

You must open a dispute within 15 days after tracking shows “delivered.”
For lost packages, you must open a dispute within 30 days of the last tracking update.

5.5. Exceptions & Limitations

Force Majeure: Delays caused by war, natural disasters, or customs strikes are not refundable.
Shipping-Method Limits: Economy methods without tracking are ineligible for “Order Not Received” claims.
Destination Limits: Certain countries/regions are exempt from time-guarantees; please check the product listing before ordering.
Service / Digital Products: These are non-refundable.
Unreasonable Disputes: Disputes lacking evidence or based on buyer’s remorse without cause will be declined.

5.6. How to start a claim

Contact us immediately at info@luxe-clothing.com.
Provide the reason for the claim (e.g., Damaged, Not Received) and attach the required photos/videos.
We will submit the dispute to CJ Dropshipping on your behalf.
Response Time: A response is normally provided within 48 hours. If approved, we will issue a refund, resend the item, or provide a return label.

6. Limitation of Liability

In no case shall Luxe Clothing, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

7. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of [Insert Your State/Country Here].

8. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

9. Contact Information

Questions about the Terms of Service should be sent to us at: Email: info@luxe-clothing.com